Frequently Asked Questions

If you have a question, you might find the answer here. If not, don't hesitate to get in touch.

Why aren't 10looniehost's web hosting plans limited by feature?

We don't believe in artificially limiting the featureset of a web hosting account.

You shouldn't be forced to upgrade your account because need an extra database, or need more than 3 mailboxes.

Instead, we believe that the only metrics that web hosting should be sold on are disk space and bandwidth.

Everything else is unlimited.

We only care about how much data you're storing, and how much data you're shifting.

Where are the 10looniehost servers located?

All of our servers are physically located in Canada.

We use two datacenters - one in Montreal and one in Toronto.

What's your uptime?

Our target uptime is 99.98% and all servers are monitored on a minute by minute basis by a third party independent monitoring service to help ensure this target level of service is maintained.

What is the minimum hosting contract length?

One month, in advance. Your contract is only as long as you've paid for in advance and you can cancel at anytime.

Can I pay for hosting in advance?

Yes, you can choose to pay annually - simply select the annual payment option on the order form.

I don't have PayPal can I pay with credit card?

Please contact us and we can work something out with you.

Do you sell domains?

We do indeed - you can transfer the registration of your domain to us when placing an order for hosting (although there is no requirement to do so, you are also welcome to use a third party registrar). We sell domain registration through our sister site - Domains4UA.

How do I upgrade my web hosting account?

You can upgrade your account any time, simply submit a support ticket and someone from our staff will work with you to complete the upgrade.

Why do you offer the first month free?

Primarily, it gives prospective customers the chance to try out our service. And we believe that customers will see the benefits of our knowledgeable support staff and fast servers and choose to stick around.

Are there any limits on what I can host on my 10looniehost web site?

In summary, nothing illegal. You can find more detail in our terms and conditions.

I'm new to web hosting, I'm not really sure how this all works?

Don't worry, and don't be afraid to ask.

We'll talk you through getting your domain pointing at your web hosting account and will sort out any teething issues for you.

What if I require some custom technical solution?

Talk to us - we'll do our best to provide you with what you require.

Can I have a free upgrade?

Possibly. What have you got to offer us?

Do you support wildcard DNS?

Sure, just ask us to enable it on your account.

Do you support custom nameservers?

Yes, resellers can have custom nameservers, just ask us to set those up for you.

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